TERMS OF SERVICE
1. Conclusion of contract / correction
The customer's order constitutes an offer. A contract is only concluded after our acceptance. The customer will be informed of our acceptance by e-mail.
An order is only possible if all mandatory fields marked with * are filled out in the order form. If information is missing or if we can not fulfill the order for other reasons, the customer will receive an error message. Before finalizing the order, the customer will be given the opportunity to correct his order. The customer receives supporting detailed information directly during the ordering process. As soon as the order process is completed, the customer will be notified by a "Thank you for your purchase" info window. On our part, this does not constitute acceptance of the customer's offer.
2. Confirmation of receipt
When the order has arrived, the customer will be notified of the receipt of his order by the e-mail address provided by him. This understanding on our part does not constitute acceptance of the offer of the customer.
3. Contract language
The contract language is English.
4. Applicable law
For all legal relationships between the parties, Austrian law applies, excluding the laws governing the international sale of movable goods. For consumers, this choice of law applies only to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is the place of business of the seller. The same applies if the customer does not have a general place of jurisdiction in Austria or the EU or if his domicile or habitual residence is unknown at the time the complaint is filed. We acknowledge the consumer's place of residence as a possible place of jurisdiction.
5. Prices and terms of payment
All prices are total prices. They include all taxes including VAT and duties but excluding shipping. The shipping costs can be found in our shipping cost overview. In the case of delivery to a non-EEA country, the consumer must bear all import and export charges, including any duties, fees and charges.
Possible payment methods are:
- Prepayment by bank transfer and PayPal
- Payment by bank card / credit card
- Cash on pickup
If prepayment is agreed, the payment is due immediately after conclusion of the contract.
In the event of late payment, the customer is obliged to refund the seller all pre-trial costs incurred by him, such as attorney's fees and costs of debt collection agencies. In addition, the customer is to be compensated for any further damage, in particular also the damage resulting from non-payment of correspondingly higher interest on any credit accounts of the seller, irrespective of the default of payment.
In the case of self-pickup, the seller informs the customer first by email or by telephone that the goods ordered by him are ready for collection. After agreement, the buyer can pick up the goods after consultation with the seller. In this case, no shipping costs will be charged.
The customer can exercise a right of retention only if it concerns claims from the same contractual relationship. Payment must be made in euros.
6. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without stating reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of revocation, you must inform us (Dr. Krüger PowerPlant eU, Raschala 3, 2020 Hollabrunn, Tel .: +43 (0) 676 400 88 27, E-Mail: ) by means of a clear statement (eg a letter sent by post, e-mail or telephone) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this Agreement, we shall reimburse you for any payments we have received from you, excluding the cost of delivery, promptly and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement.
For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse to repay you until we have received the goods back and have established their proper and unused condition. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract.
The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the immediate costs of returning the goods.
You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
Dr. Kruger PowerPlant e.U.
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- name of the consumer (s)
- address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
(*) Delete as appropriate.
This pattern is also available for download:
as document (.pdf) - Sample withdrawal form
Exclusion or extinction reasons
The right of withdrawal does not exist with contracts
- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires early in contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery; for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery.
7. Delivery period
Unless otherwise agreed, we deliver within the delivery time specified for each product after our confirmation of the contract. If the customer desires a partial delivery due to different delivery times of two or more articles, he has to bear the shipping costs of all partial deliveries.
8. Retention of title
The goods remain our property until full payment. In case of default of payment of the customer, we are entitled to assert our rights from the reservation of title. It is agreed that the assertion of the retention of title is not a withdrawal from the contract, unless we expressly declare the withdrawal from the contract.
If the customer has entered and sent his e-mail address in the "Newsletter" window after completing his order or did he enter his name and email address in the blog menu and clicks the check box he agrees to the Terms of Service and to receive advertising e-mails and/or blog updates.
Revocation to receive promotional e-mails
The customer may revoke his consent to receive such emails at any time as follows, e.g. Return the e-mail to the sender address with the note "Please no further advertising e-mails".
The entire content of the website, including texts, graphics, photos, pictures and illustrations is our property or that of our suppliers. This content is protected by copyrights. Their use is permitted only with our express permission.
Contact Information for Customer Complaints: Consumers also have the option of contacting the EU Online Dispute Resolution Platform: You can also file your complaint directly with us at the following email address:
13. Sales tax
The indicated prices are final prices plus shipping costs. According to § 19 UStG, we do not charge sales tax and therefore do not reject it (small business owner status).